Use the Userdump Tool to Create a Dump File

Here is how to use command line tool userdump.exe to save a memory dump of a process.

1. Download the latest Userdump package from http://www.microsoft.com/downloads/details.aspx?FamilyID=E089CA41-6A87-40C8-BF69-28AC08570B7E&displaylang=en&displaylang=en

2. Run the self extractable executable UserModeProcessDumper8_1_2929_5.exe

3. Accept the default installation path as C:\kktools\

4. Find the Process ID of the process that you need to dump

5. Processes can also be enumerated using Userdump.exe. Open the Command Window, navigate to the C:\kktools\userdump8.1\x86 directory (for 64-bit applications go to the C:\kktools\userdump8.1\x64 directory), and then run userdump.exe –p.

6. For 32-bit applications go to the C:\kktools\userdump8.1\x86 directory (for 64-bit applications go to the C:\kktools\userdump8.1\x64 directory) and run userdump.exe within the directory using the following options:

userdump.exe .dmp

7. Send the saved dump to Citrix Technical Support.